1. Information We Collect

We may collect the following types of personal information:

• Contact Information: such as your name, email address, and phone number when you register or communicate with us.

• Message Data: content you send or receive through the chat platform for customer support or conversation purposes.

• Usage Information: browser type, device, IP address, and activity on our website.

We do not knowingly collect sensitive information such as government IDs or financial data through our chat platform.

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2. How We Use Your Information

We use your information to:

• Provide chat and customer support services.

• Send transactional or support-related SMS and email notifications.

• Improve and secure our website and platform.

• Comply with legal requirements or carrier regulations.

We will never sell or rent your personal information.

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3. SMS & Messaging Consent

By providing your phone number, you consent to receive messages related to your use of Pulse Chat, including account updates, support replies, and notifications.

You can opt out at any time by replying STOP to a text message or by contacting us at support@thepulsechat.com.

Message and data rates may apply.

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4. How We Protect Your Data

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

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5. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You can request deletion of your data by emailing support@thepulsechat.com.

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6. Sharing of Information

We may share limited information with:

• Service providers (e.g., Twilio, hosting, analytics) who help us operate Pulse Chat.

• Legal authorities if required by law or to protect our rights.

We do not sell or share your data for advertising purposes.

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7. Your Rights

Depending on your location, you may have the right to:

• Access or correct your information.

• Request deletion of your data.

• Withdraw consent to receive communications.

To exercise these rights, contact us at support@thepulsechat.com.

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8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of third-party websites.

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9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Pulse Chat

Website: www.thepulsechat.com

Email: support@thepulsechat.com